Here are some possible solutions in no particular order:

  • Make sure that you have the latest version of the plugin installed

  • Check that your orders have been marked as "Completed". You will find them at WooCommerce -> Orders

  • If you want the tickets to be emailed automatically please make sure that your product is set to "Virtual" and "Downloadable"

  • Check that the tickets are not going into a spam/junk mail folder

  • Review your email settings at Settings -> General. Please make sure the email address exists and is valid

  • Review the options under WooCommerce -> Settings -> Events. If you are capturing attendee details and want them to receive the tickets, please make sure that the "Email tickets to attendees" option is enabled

If you still experience difficulties after trying the solutions above, please contact for further assistance.